Terms of Use

1.1 Who provides the service

The service is provided by Ilona Golman, Barcelona, Spain. Tax number (NIF/NIE): to be published upon registration as autónomo. Address for legal notices: to be published upon registration as autónomo. Email: hello@thalamus.community. Full identification details are in the Legal notice (Aviso legal).

1.2 What Thalamus is

Thalamus (thalamus.community) has two parts. First, a catalog of service providers for relocation and life in Europe, where you can find a provider and send a request. Second, the Studio — a desk for content work, open free of charge during the test launch.

1.3 Acceptance

You accept these Terms when you create an account or use the service without registering. The contract is concluded in Russian, English or Spanish — whichever language you use the service in.

1.4 Supplemental terms

Individual features may have their own rules that supplement these Terms. Where a specific rule conflicts with a general one, the specific rule governs that feature.

1.5 Changes to the service

We keep developing the service: features appear, change and close. We give at least 30 days notice of material changes that make a paid subscription worse for you.

1.6 Beta features

Some features are marked as beta or early access. They may misbehave, change or be withdrawn without replacement. Do not rely on them as the only place where important data lives.

1.7 Availability

We aim for uninterrupted operation but do not guarantee it. The service may be unavailable because of updates, infrastructure failures or actions of our contractors.

2.1 Age

You must be 18 or older to use the service. By registering you confirm that you are.

2.2 How an account is created

Signing in requires an email address and a password, or a one-time code sent to that address. Passwords are stored only as a hash.

2.3 Accurate details

Registration and profile details must be accurate and current. Impersonating another person, an organisation or the service is not allowed.

2.4 Account security

You are responsible for keeping your password safe and for access to the mailbox that receives sign-in codes. Actions taken from your account are treated as yours.

Two-factor authentication is available for accounts with access to other people's data. If you suspect someone else is using your account, change the password immediately and write to hello@thalamus.community.

2.5 One person, one account

Creating several accounts for one person, transferring an account to someone else or selling it is not allowed.

2.6 Provider team

A provider listing can have several members. Each member acts on behalf of the provider, and the provider is responsible for their actions as for its own. The listing owner must promptly remove members who no longer work with the provider.

3.1 Thalamus is not a party to the deal

The service connects users and providers. The service contract is concluded directly between you and the provider. We do not deliver providers' services, do not act as their agent and are not responsible for the outcome.

3.2 What verification means

Verification is a check of formal credentials: a licence, a tax number, a registration document or proof of address. We compare the submitted document against the listing data.

Only the level and the type of the check are shown publicly. The document itself is seen by the service administrator and is deleted no later than 30 days after the decision.

Verification does not guarantee the quality of a service, adherence to deadlines or the good faith of a provider. The status can be withdrawn if the information ceases to be accurate.

3.3 How listings are ranked

The main ranking parameters are as follows. In the catalog and on the home page listings are grouped by service category and, within a category, ordered by the time they were added. On city pages listings are sorted by a data completeness and verification score: the more details are filled in and confirmed, the higher the listing.

Placement cannot be bought. There is no paid promotion in the service. If it appears, such listings will be labelled as advertising.

3.4 Information from providers

Descriptions, prices, timelines and conditions in listings are published by the providers themselves. We do not verify every statement and are not responsible for its accuracy. Confirm the terms with the provider before paying.

3.5 Requests

By sending a request you instruct us to pass your contact details and the text of your enquiry to the provider. Further communication and the transaction happen between you and the provider, including outside the service.

3.6 Courses

Courses and lessons are written by specialists admitted to the service. The author is named under the course: their name, their credential and a link where that credential can be checked. The author is responsible for the content of the course.

Admitting a specialist is a check of formal signs, as in clause 3.2: we compare the proof of qualification that was submitted. Admission does not mean we have verified every statement inside the course.

A course does not replace a consultation with a doctor, a lawyer or another professional, and it is not individual advice for your situation. Make decisions about health together with your doctor.

A course becomes available to people only after our review. We may refuse to publish a course or take down a published one, including where it breaks these terms or the law. Report unlawful material through the procedure in section 7.

4.1 Who may publish a listing

A listing is published by someone entitled to represent the provider and to deliver the stated services lawfully in the stated geography.

4.2 Listing requirements

Listing details must be accurate and current. Claims about licences, professional memberships and results must be verifiable. Prices must be presented so that a consumer understands the final amount, including taxes.

4.3 Verification documents

By uploading a document you confirm that you are entitled to share it. The document is kept in private storage, is accessible to the service administrator and is deleted no later than 30 days after the verification decision.

4.4 Responsibility for services

The provider is solely responsible to its client for the quality of the service, for compliance with consumer and professional law, for taxes and licences, and for its own advertising.

4.5 Client data from requests

Once it receives a request, the provider becomes an independent controller of the client's personal data and is responsible for processing it under the GDPR: the data may be used only to answer the request and perform the contract. Adding those contacts to marketing lists without a separate legal basis is not allowed.

4.6 Suspension and removal of a listing

We may hide, restrict or remove a listing if it breaches these Terms or the law, if its details are inaccurate, or if the provider does not respond to requests. We state the reason and, except for serious breaches and legal requirements, allow a reasonable period to fix the problem. The decision can be appealed under Section 7.

4.7 Listing fees

Publishing a listing is currently free. If paid placement terms are introduced, we give at least 30 days notice.

5.1 What counts as your content

Your content is everything you put into the service: your profile, a provider listing and its blocks, services, images, request texts, goals, events, the courses and lessons you teach, and support messages.

5.2 You keep your rights

We claim no ownership of your content. Whatever was yours stays yours.

5.3 Licence to the service

You grant us a non-exclusive, royalty-free licence to store, reproduce, display and adapt your content to the extent needed to run the service: show a listing in the catalog and in search, build a preview, pass a request to a provider, keep a backup.

The licence lasts while the content is published and ends when it is deleted. Infrastructure backups may hold deleted content for up to 30 days.

5.4 Your warranties

By publishing content you confirm that you are entitled to do so and that the content infringes no third-party rights. Other people's personal data may be published only where you have a lawful basis.

5.5 Feedback

We may use suggestions and comments about the service without restriction and without payment. Do not send confidential information as feedback.

5.6 Studio content

Scripts and materials created in the Studio tool are stored in your browser on your device. We have no access to them and keep no copies. Backing them up is on you: clearing browser data deletes them permanently.

6.1 General rule

Use the service for its intended purpose and do not break the law, the rights of others or the service itself.

6.2 What is prohibited

You must not:

1. break the law, including the law of Spain and of the European Union;
2. publish other people's personal data without a lawful basis;
3. impersonate another person, an organisation or a member of the service;
4. mislead anyone about services, prices, licences, timelines or results;
5. offer services that require a licence without holding one;
6. publish content that incites hatred, insults, threatens or sexualises minors;
7. distribute malicious code, spam, bulk mailings or get-rich-quick schemes;
8. collect service data automatically, including scraping the catalog, without written permission;
9. circumvent technical restrictions, limits, access gates or verification mechanisms;
10. create load that disrupts the service or test its defences without permission;
11. resell access to the service or the subscription, or share one account between several people;
12. use the service for money laundering, sanctions circumvention or any dealings with listed persons;
13. inflate votes, reviews or any counters.

6.3 Consequences of a breach

In case of a breach we may hide or remove content, restrict features, or suspend or close an account. Measures are proportionate to the breach; notice and appeal are covered by Section 7.

7.1 How to report illegal content

Anyone — a person or an organisation — can report illegal content by writing to hello@thalamus.community with the subject line “DSA: illegal content”. No account is needed. Please include:

• a link to the listing, page or material;
• an explanation of why the content is illegal, and the legal provision if you know it;
• your name and email — except for reports of offences against sexual integrity, where contact details may be omitted;
• a confirmation that your report is made in good faith and is accurate.

7.2 What we do with a report

We acknowledge receipt, handle the report in a timely, diligent and non-arbitrary manner, and inform you of the decision. Decisions are taken by a human: there is no automated moderation in the service.

7.3 Statement of reasons

If we restrict access to content, suspend or close an account, the author receives a statement of reasons: what exactly was restricted, on what grounds, whether it followed a report or our own initiative, and how to appeal.

7.4 Appeal

A decision can be appealed within six months by writing to hello@thalamus.community with the subject line “DSA: appeal”. We review the complaint and reply on the merits. If our reply does not satisfy you, you may turn to an out-of-court dispute settlement body certified by a Digital Services Coordinator, or to a court.

7.5 Measures we apply

• hiding or removing material;
• restricting the visibility of a listing in the catalog;
• suspending or closing an account;
• suspending the handling of reports and complaints from a person who systematically files unfounded ones.

7.6 Misuse

If a user frequently publishes manifestly illegal content or systematically files manifestly unfounded reports and complaints, we issue a warning and then suspend the relevant ability for a reasonable period.

7.7 Point of contact

Single point of contact for users, for authorities of EU Member States, for the Commission and for the Board for Digital Services: hello@thalamus.community. Languages: Russian, English, Spanish.

7.8 Orders from authorities

When we receive a lawful order from an authority to remove content or provide information, we comply and, where the law allows, inform the affected user.

8.1 How to file a complaint

If material in the service infringes your intellectual property rights, write to hello@thalamus.community with the subject line “Infringement”. Please include:

• a description of the work and proof of your rights in it;
• a link to the disputed material in the service;
• your contact details;
• a statement that the use is not authorised by you, your agent or the law, and that the information in the complaint is accurate.

8.2 What we do

We review the complaint and, where it is well founded, remove or restrict access to the material and notify the author with the reason.

8.3 Counter-notice

The author may submit a counter-notice explaining why the use is lawful. If the counter-notice is well founded, we may restore the material and inform the complainant.

8.4 Repeat infringers

Accounts that systematically infringe third-party rights are suspended or closed.

9.1 What the Studio is

The Studio is a desk for content work: scene-based scripts, versions, recording mode. The tool itself is hosted on a separate domain, studio.thalamus.community, and is embedded into the Studio page. It belongs to the same owner as the service.

9.2 Access is free

This is a test launch: the Studio is open free of charge. Nothing is charged, no bank card is requested and no payment provider is connected to the service.

9.3 No payments are taken

No page of the service accepts payment and we issue no invoices. If you receive a demand to pay for Thalamus, it did not come from us — report it to hello@thalamus.community.

9.4 When a paid subscription appears

We give at least 30 days notice before moving to a paid subscription — by email to the account address and on the site, together with a new edition of these Terms. Access will not turn paid by itself: you will have to subscribe as a separate step, and nothing is charged without it.

9.5 What “test launch” means

Studio features change, are reworked and are withdrawn; access may be suspended or discontinued. We give no availability guarantees at this stage.

9.6 Your materials

Scripts, notes and settings in the tool are stored in your browser, not with us. You can export them at any time, including if we close the Studio.

10.1 There is nothing to withdraw from yet

The right of withdrawal arises from a paid-service contract. While the service is free, there is no such contract: you can stop using it at any time by deleting your account, and no payment follows.

10.2 When a paid subscription appears

If you are a consumer — a natural person acting outside your trade, business or profession — located in the EU or EEA, you will have 14 calendar days from the day the subscription is concluded to withdraw from the contract without giving a reason.

10.3 How to withdraw

Send an unambiguous statement to hello@thalamus.community. You may use the model form in clause 10.5, but you do not have to: any clear statement of withdrawal is enough. The deadline is met if the statement is sent before it expires.

10.4 Refund

Money is returned no later than 14 days after we receive the withdrawal statement, using the same payment method, without any fees on your side. If access to a paid service opens immediately at your express request, you pay in proportion to the time you used it up to the moment of withdrawal.

10.5 Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract:

• To: Ilona Golman, hello@thalamus.community
• I hereby give notice of my withdrawal from the contract for the Thalamus Studio subscription service.
• Date the subscription was concluded:
• Name of the consumer:
• Address or email of the consumer:
• Date:

11.1 Provider links

Listings contain links to providers' websites and profiles. We are not responsible for their content or safety.

11.2 Maps

The map on a provider page loads only after you click. Before that click no request is sent to the map service.

11.3 Payments

We take no payments at the moment and no payment provider is connected to the service. Its name will appear in these Terms before the first payment.

11.4 The Studio tool

The Studio tool opens in an embedded frame from a separate domain. Only a temporary access token for your session is passed to it, so the tool can recognise you. The exchange is restricted to the Thalamus and Studio domains.

11.5 Your AI model provider

If you connect your own language-model key in the Studio tool, your relationship with that provider is yours. We are not a party to that contract and are not responsible for how data is processed on their side.

12.1 Where it is used

A language model is used in the Studio tool: it helps write and rewrite scripts. In the catalog, requests and verification, artificial intelligence makes no decisions.

12.2 Key and data

The model runs on a key you provide yourself. The key is stored in your browser and is never sent to our servers. The text of a prompt goes directly to the model provider you chose and is processed under their rules.

12.3 Check the output

Model output can be inaccurate or invented. Check it before publishing. It is not legal, tax, immigration or medical advice.

12.4 Disclosing AI content

When you publish model-assisted material outside the service, comply with disclosure requirements, including Article 50 of Regulation (EU) 2024/1689 on artificial intelligence, which applies from 2 August 2026.

12.5 Automated decisions

Decisions with legal effects — blocking, refusing verification, removing a listing — are taken by a human.

13.1 Our rights

The service, its code, interface, texts, design and name belong to the owner of the service and are protected by law.

13.2 Your licence

You are granted a limited, revocable, non-exclusive and non-transferable licence to use the service for its intended purpose.

13.3 What is not allowed

You may not copy the code or contents of the service for commercial use, decompile it, build derivative products on it, or use catalog data to build a competing database.

13.4 Name and marks

The Thalamus name and marks may be used only to refer to the service. Any other use requires written permission.

14.1 As is

The service is provided “as is” and “as available”. To the extent permitted by law we give no warranty of fitness for your purposes, of uninterrupted operation or of freedom from errors.

14.2 Providers' services

We do not warrant the quality, legality or outcome of services delivered by providers, nor that a provider will answer a request.

14.3 Catalog data

Catalog details may be out of date. We do not warrant their completeness or accuracy.

14.4 Mandatory consumer rights

This section does not limit consumer rights that cannot be limited by law, including the right to have a digital service conform to the contract.

15.1 Indirect damages

To the extent permitted by law we do not compensate lost profit, loss of data, reputational harm or other indirect damages.

15.2 Cap

Our aggregate liability under these Terms is limited to the amount you paid for the service in the 12 months before the event or, if you paid nothing, to EUR 100.

15.3 What is never limited

The limits do not apply to intent, gross negligence, harm to life or health, or any liability that cannot be limited under mandatory law.

15.4 Liability of others

We are not liable for the acts of providers, other users or third-party services.

16.1 Duty to indemnify

If you use the service for business purposes, you reimburse our reasonable costs, including legal costs, arising from third-party claims caused by your content, your services or your breach of these Terms.

16.2 Procedure

We notify you of a claim promptly and do not admit it without your consent.

16.3 Consumers

This section does not apply to consumers.

17.1 Term

These Terms apply while you use the service or while your account exists.

17.2 Termination by you

You can delete your account at any time in profile settings. No payment obligations remain: we take no payments.

17.3 Suspension and termination by us

We may suspend or close access in case of a breach of these Terms or the law, a risk to other users, or an order from an authority. Except for serious breaches and legal requirements we give advance notice and time to fix the problem.

17.4 Effect

After termination account access closes and listings are unpublished. Data deletion follows the Privacy Policy.

17.5 Re-registration

Creating a new account after a ban for a breach requires our consent.

17.6 Survival

Clauses 5.3–5.5 and Sections 13–16, 19 and 20 survive termination.

18.1 Compliance

The service operates under the law of Spain and the European Union, including sanctions and export control rules.

18.2 Your representation

By using the service you confirm that you are not on the sanctions lists of the EU, Spain, the UN, the United Kingdom or the United States, that you do not act for a listed person, and that you are not in a jurisdiction to which access is prohibited by such restrictions.

18.3 Payments

The payment provider may decline a payment because of sanctions restrictions. We have no influence over that decision.

18.4 Consequences

If this section is breached, access to the service ends without refund where a refund itself is prohibited by those restrictions.

19.1 Governing law

These Terms are governed by the law of Spain.

19.2 Consumer rights

If you are a consumer, this choice of law does not deprive you of the protection of mandatory rules of your country of habitual residence.

19.3 Direct contact first

Send claims and complaints to hello@thalamus.community. We reply within 30 days. Most disputes are resolved at this step.

19.4 Out-of-court settlement

We have not joined the Spanish consumer arbitration system (Sistema Arbitral de Consumo). A consumer may turn to the consumer protection authorities of Spain and of their country of residence and, in a cross-border dispute, to the European Consumer Centre (ECC-Net).

The European Online Dispute Resolution platform ceased to operate on 20 July 2025, which is why no link to it appears in these Terms.

19.5 Courts

Disputes with users who are not consumers are heard by the courts of Barcelona. A consumer may bring proceedings in the courts of their place of residence.

20.1 Changes to these Terms

We may change these Terms. We give at least 30 days notice of material changes, including the introduction of a charge, on the site or by email. If you disagree, stop using the service and delete your account before the changes take effect.

20.2 Notices

We send notices to the email address of your account or display them in the interface. You send notices to the address in Section 21.

20.3 Electronic communications

You agree to receive legally significant communications electronically. This does not affect your right to receive a document on paper where the law provides for it.

20.4 Assignment

We may transfer rights and obligations under these Terms in a reorganisation or a sale of the service, with notice to you. You may transfer them only with our written consent.

20.5 Force majeure

We are not liable for non-performance caused by events beyond our reasonable control: failures of contractors' infrastructure, loss of connectivity, acts of authorities, natural disasters.

20.6 Severability

If a provision turns out to be invalid, the rest remain in force.

20.7 Waiver

Not exercising a right immediately does not mean waiving it.

20.8 Language versions

These Terms exist in Russian, English and Spanish. The versions are equally authentic; in case of divergence, a consumer may rely on the version in the language in which the contract was concluded.

20.9 Entire agreement

These Terms together with the Privacy Policy, the Cookie Policy and the Legal notice form the entire agreement between you and the service and replace earlier arrangements on the same subject.

20.10 Headings

Section headings are for convenience and do not affect interpretation.

21.1 Where to write

• General questions and claims: hello@thalamus.community
• Illegal content and appeals (DSA): hello@thalamus.community, subject “DSA”
• Personal data: hello@thalamus.community
• Postal address: to be published upon registration as autónomo